Well, it’s been ages since I posted another blog entry! Goodness! (Wondered if I even remembered my user name, password, security questions among the deluge! – And technology was supposed to “simplify” our lives? Yeah, right…..that worked well…)
Now, I am all for technology. I love my internet connection. I love the ease at which things can be accomplished WHEN they work the way they are supposed to. However, when they don’t, it’s Satan’s Playground.
For example, I make my living providing services which require my submitting insurance claims to get paid. I submitted a claim, only to have it be returned weeks later as the person “wasn’t covered.” — Not true. The person’s employer apparently neglected to enter data in a timely manner to indicate the person was employed/covered during that time. – although they had a month to do it. — Okay, requires a rebilling – at my expense – if I want to get paid, although it wasn’t my, the covered person’s or the insurance company’s error. Mistakes happen. I get that.
So, I rebill. Several weeks later the claim is again returned with note that said the provider’s name and address were “illegible.” — Really? Illegible? How then was it possible to return the claim to me – the provider – at the address – to tell me it was illegible? - I think the “illegibility” issue had more to do with the technology and scanners that could not read the information. Apparently, human eyes were able to read it.
And, here’s where I start to get irritated…… technology is NOT supposed to THINK for us. It’s a tool – like a hammer. But, somewhere along the line we have created a system where people are widgets and depend on the technology to do the thinking. And that scares me. It does not bode well for the future. (Hammers do not build houses. People do. Maybe. At least they used to.)
This aforementioned claim saga gets better. I rebill, yet again, on my dime, accompanied with a letter describing the scenario. (Writing a letter takes far less time than calling, only to be given a selection of menu items that do not address the issue, being put on hold and transferred and transferred and transferred, only to be disconnected, have to leave a message or get an “mailbox full” message.) This time around the claim gets processed — incorrectly. Somewhere, somehow, someone, something decides to double-bill the amount charged on the claim, so there’s another mess that I will have to sort out. (These are the reasons healthcare costs are growing : the administrative costs of being dependent on a created technology that is flawed instead of thinking.)
So, now on to my real rant: I hereby declare that I have determined that the reason the whole world is flucked-up is because of IT people and the Bean Counters. The Bean Counters for trying to lap up every last cent for profit from the worker bees – think Ferengi Rules of Acquistion! — and forcing worker bees “to do” versus “think”, putting their tasks in little boxes as if people were widgets and cogs in the system, treating people as if they are low value assets, discouraging active thinking and problem-solving.
And, the Bean Counters cohorts in this crime against humanity? The dang IT people – for their creating systems and algorithms to achieve the Bean Counters’ goals – creating systems that don’t really work when thinking is required because people are not widgets and the IT designs do not take into account human/technology interaction factors of the humans that actually have to use the systems, nor consider the overall processes of what is truly supposed to happen.
So, things get all screwed-up and no one ever seems to know what to do or how to fix things because “the computer says” — so they do nothing, repeat the same measures that don’t work, don’t know what to do to fix it or even who to go to get it fixed. (Oh, stop with the “computer says”, already! Is that like “the hammer says”? Think, dammit! Think! – Look at the big picture, not from the lens of the widget box!)
Perhaps I should declare myself Mistress of the Planet and fix all this, eh? (Hmm. Take down the grid for a couple of weeks ought to do it. Make people unable to depend on the technology so they have to get back to their human brains and depend on thinking. – Now, let’s hope some technological bot isn’t scanning this blog and detects “take down the grid” and the FBI shows up at my door thinking I’m a real threat.)
Rant complete… for today anyway!